Feedback and Complaints - AMPE Services

Your Voice Matters to Us

At AMPE Services, we genuinely value your feedback. Whether it is a compliment, a suggestion, or a concern, your thoughts help us improve the quality of support we provide and ensure every participant feels heard, respected, and truly cared for. We are committed to responding to all feedback in a respectful, timely, and transparent way.

How to Share Your Feedback or Make a Complaint
You can contact us in the way that feels most comfortable for you:

Online – Use the simple feedback form below
Phone – Call us on 02 4623 8677 during business hours
Email – Send your feedback to info@ampeservices.com.au
In person – Speak directly with any member of our team at our office or at one of our homes

You do not need to give your name if you prefer to remain anonymous, although providing contact details helps us follow up and resolve any issues more effectively.

Our Commitment to You

When you share feedback or raise a complaint, we promise to:

Acknowledge your message within two business days
Treat your concerns with respect, confidentiality, and without any negative impact on the supports you or your family receive
Investigate fairly and thoroughly, involving the right people to understand the full picture
Provide a clear written response outlining what we have found and any actions we will take
Follow up with you to make sure the outcome meets your expectations

We are fully committed to the NDIS Code of Conduct and view every piece of feedback as an opportunity to strengthen the trust and quality of care we deliver.

Independent Support

If you would like independent help with your feedback or complaint, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or visit their website at ndiscommission.gov.au.
We truly appreciate you taking the time to share your experience. Your feedback helps us continue to be the family-oriented provider you can trust to genuinely help people live ordinary lives as possible.